welcome to the network support page

Do you think there’s something up with the network?
You can let us know your problem by completing the form below.

Every month our network handles over 7 billion calls, 4 billion texts and over 5 million GB of data, that’s a lot of things to track so the more info you give us, the more likely our technical experts can identify problems and fix them.

Please note that if you require direct and individual assistance you should still contact Customer Service. Alternatively, you can try our online diagnostic tool.

About your problem

Giving us your postcode will make it more likely we can help you.

The more details you give us about the location, the more likely we can help you.

About your phone

We may want to call you to ask for more details about the problems you’re having.
Please choose 'Yes please' if you’re happy for us to get in touch.*