for Orange, Wanadoo or Freeserve accounts

Please note, if you have a Freeserve No Ties account, please follow the same instructions as Dial-up Pay As You Go.

Why would I need to do this?

• lost settings or settings not installed properly
• new computer or new hard drive
• suspended Dial-up Pay As You Go account
• additional help

lost settings or settings not installed properly

Whichever package you're on, connection settings can sometimes become corrupt or lost, which may result in problems with connection or, in some cases, dialling up on an incorrect number. This can sometimes happen if additional software is installed on your computer, or configuration settings have not been installed correctly during registration.

Click the button to restore your Dial-up Pay As You Go or Dial-up Any Time settings.






new computer or new hard drive

If you're an existing Orange, Wanadoo or Freeserve customer, and have bought a new or second hand computer, or have replaced your computer's hard drive it's possible to retrieve your existing account and email, by re-installing your settings onto your computer.

If you've bought a new computer with Orange Broadband already installed on it, simply click on the icon on your desktop and follow the instructions to retrieve your account. If your computer doesn't come with Orange Broadband already installed, you'll need to install it using a CD before retrieving your account.

To order a CD, please call 0800 970 8890.

Click the button to retrieve a Dial-up Pay As You Go or Dial-up Any Time account.






suspended Dial-up Pay As You Go account

If you're a Dial-up Pay As You Go customer and haven't used your account to dial up in the last 90 days, your account will be suspended and you will no longer be able to connect.

If this has happened, it's possible to reactivate your Dial-up Pay As You Go account up to 260 days from when you last dialled in. To do this, simply click on the retrieve or restore account button below.

Alternatively, if you can't get online to do this, call customer support on 0844 412 2202. (Lines are open from 8am-10pm, 7 days a week and calls are charged at national rate).

Note: These instructions only apply to Dial-up Pay As You Go accounts. Dial-up Any Time accounts do not suspend through non-use.

Click the button to reactivate a suspended Dial-up Pay As You Go account.






for additional help

For additional key Orange settings please click the button.