Pay As You Go Number Change

We're changing the phone number your computer dials to connect to the Internet. You need to ensure you download this new number otherwise you won't be able to surf the Internet or access your email.

Connecting to the Internet with the new number costs 1p a minute at weekends, 2p a minute during weekday evenings and 4p a minute during daytime on weekdays. Don't worry - there won't be any change to the quality of service.

All you need to do is follow the instructions below:

1. Tick this box to accept Terms of Use.
Accept the Terms of Use You need to accept the Terms of Use for the Pay As You Go service before we can install your new settings.
2. Tick this box to confirm you're the account-holder or have permission from the account-holder.
Tick the Account-holder checkbox You need to tick the account-holder checkbox before you can download your new number.

3. Click this button

After you click on the 'Download new number' button, a File Download - Security Warning message will pop up. Don't worry about this, it is telling you that this download is from a secure source. On this pop-up please select Open or Run this program from its current location and click OK, see the screen shot below. example window

If using Windows XP SP2, a further Security Warning will also display. Click Run again to continue.

Note: You may also be prompted to accept the change by your Anti-Spyware or Firewall software.

Once the new number has downloaded, you can connect to the Internet as usual. Examples of the icons you may need to click to connect are:

We also recommend you check your Outlook Express settings using these instructions.

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