What do I need to get wireless?
You need a computer with Windows 2000, Windows XP, Windows Vista or Apple Mac OS X, a CD-Rom drive and an Ethernet port. If you haven't got a wireless-enabled computer, you'll need a wireless adaptor. You can buy one from us when you join online.

How do I know if my computer is wireless-enabled?
To check if your computer is wireless-enabled go to Start, then Control Panel and double click on Network Connections. If your computer is wireless enabled you'll see available wireless connections in your area.

Will any wireless adaptor work?
The Livebox works with all adaptors that carry the Wi-Fi® industry standard mark.

How far should my computer be from my modem to get wireless?
You can use broadband from anywhere in your home and garden, up to 100m away from your Livebox. Concrete walls may affect your signal.

Does the Livebox work with Apple Macs?
Our wireless adaptor isn't compatible with Apple Macs but you should be able to connect to the Livebox using your AirPort. Orange Broadband now provides technical support for Apple computers and Livebox.

Make calls using the internet - what does that mean?
A new technology called VoIP (voice over internet protocol) lets you make calls using broadband. It works by converting calls into data that's sent through your broadband connection.

Can I use second line and get rid of my phone line?
No. You need your phone line to get broadband. Use second line as a cheaper alternative.

How long can I talk for?
You can talk for up to two hours at a time, then you'll have to hang up and redial.

Do I need another phone to use the service?
Any touch-tone phone can be used with our service - even cordless ones.

Can people call me on second line?
Of course. We'll give you a phone number so people can call you. You'll also get voicemail for messages.

What is wireless?
Wireless means that you can connect several PCs or other devices to your Broadband account without having wires everywhere.

How many computers can I connect using Livebox?
We recommend that you don't connect more than six devices to your Livebox - this is because all of the devices have to share the available speed of your Broadband line and you may find that your speed suffers if too many devices were connected to it.

Can I use my Xbox/PS2 to play online using Livebox?
Of course you can! And Livebox now has full Xbox Live certification.

Why can't I buy a Livebox?
Livebox is designed to work with Orange's Broadband and Second line services. We lease it with these services and cannot sell it separately.

Is Livebox secure?
Yes - you'll get a unique security code with your Livebox so no one else can access the Internet using your connection.

Is Wi-Fi® safe?
There have been recent concerns about how safe wireless Internet is. In fact, wireless uses radio waves that are not related to the type that can be damaging to human beings, such as x-rays. The World Health Organisation says there is no risk from low level, long-term exposure to Wi-Fi® networks.