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These are small plugs you need to put into your phone sockets so your broadband and telephone signals don't interfere with each other.

You get two free filters when you join Orange Broadband, but you can buy more. And if you've had broadband before, you may already have some filters on hand. back to top

To use broadband services, you need to hook up a special digital modem (as opposed to a dial-up or 'analogue' modem).

All Orange Broadband packages come with either standard wireless router or a Livebox. If you already have a broadband modem or router and join Home Starter, you can use that if you choose.

If you join Home Max or Home Select, you'll need to use the Livebox to use your Second line.

Broadband speed is a measure of how fast data moves along phone lines and into your computer. This speed is measured in megabits per second (Mbps) and is usually shortened to 'Meg'.

An 8 Meg speed is four times as fast as 2 Meg. Have a look at our speed demo to see the difference that speed makes.

Speeds faster than 2 Meg are only available in some areas, and top speeds can vary quite a lot, especially if you live far from the telephone exchange. If your line won't support our fastest broadband speed, we'll always give you the fastest available.

The real broadband speed you get in your home can also vary with the quality of your phone line, the wiring in your house, the time of day - and even the weather. back to top

For all Orange Home Services packages you need:

• CD-Rom drive
  Check you can insert CDs in your computer. You'll need this to view the set-up guide.
• One of these operating systems: Windows Vista, Windows XP, Windows 2000 or Apple Mac OS X (except for Intel Base Apple Macs for Home Starter customers)
  To find out which operating system you've got, go to "My Computer" and "View System Information."
• an Ethernet port
  Not sure if you have one? Check the back of your computer for this symbol:
  If you see one of those, you're good to go.
• a wireless-enabled computer or a wireless adaptor
  Check your computer's user guide to see if it's got built-in wireless capability.
  
  If it doesn't, you'll need to buy a wireless adaptor. You can buy one from us when you join.
• Electrical surge protection
  Electrical surges happen a lot, although you may have never had one in your home. Everyday activity like turning appliances on and off can create small surges, which, added to other small surges, could damage your electrical equipment.
  
  You can prevent damage with a surge protector (which looks a lot like a normal extension lead). They're available from most high street and online retailers and cost £10 to £20.

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Broadband use is measured in gigabytes (GB) and is based on the amount of information moving in and out of your computer.

With our Home Starter package, you get a monthly 6 GB usage allowance. For 90% of customers, that's enough to do all the surfing and downloading they want. And if you go a little over your allowance, you won't get cut off or charged more.

Home Select and Home Max come with unlimited allowances (see our fair use policy). back to top

You get 150 MB of webspace and can build up to five websites (there's a 30 MB limit per site). If you're a novice, you'll also get a beginner's guide to help you get started.

You'll also get an email address that you can access from the Orange homepage using any computer with an internet connection. You also get 500 MB of email storage space and free anti-virus and anti-spam filters. back to top

We offer full technical support for our customers with Apple Mac OS X.

Unfortunately the wireless adaptor we sell doesn't work with Apple Macs. back to top

Enjoy 2 cinema tickets for the price of 1 with Orange Wednesdays. Treat yourself to a film and take a friend on us.

The offer is good every Wednesday for any film at cinemas nationwide. Register at www.orange.co.uk/orangewednesdays when your broadband service is connected. back to top

Orange Broadband comes with McAfee® Privacy Service.

• choose what your kids can do and see online
• keep your computer free from spyware
• protect your personal data

If you'd like even more security, you can buy McAfee® Internet Security Suite for just £39.99 - that's £9.99 off the regular price.

• anti-virus protection
• protection from hackers and identity theft emails ('phishing')
• better computer performance
• scam and spam email protection

Sorry, but McAfee® software doesn't work with Apple Macs. back to top

If you're switching to Orange, you'll need to get a migration authorisation code (MAC) from your current provider. Simply enter the MAC when you register for Orange Broadband, and we'll switch you over within 10 working days. Find out more. back to top