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Disconnection without MAC code
£24.61 including VAT
Not paying monthly by direct debit
This only applies if you pay monthly by credit or debit card, and can easily be avoided by paying by direct debit.
This only applies if you pay monthly by credit or debit card, and can easily be avoided by paying by direct debit.
£2.00
Missing a monthly payment (includes paying late)
£5.00
You may get charged for not returning the Livebox router when you cancel
We do only ever loan you the Livebox router, so when you cancel we do send you a prepaid pouch in order to return the Livebox.
We do only ever loan you the Livebox router, so when you cancel we do send you a prepaid pouch in order to return the Livebox.
£100.00
Moving House
£0.00
Equipment Delivery
£0.00
Line activation fee
There maybe some situations where you'll need an installation from BT and we sometimes need to pass this cost on.
There maybe some situations where you'll need an installation from BT and we sometimes need to pass this cost on.
£125.00 (up to)
Changing your package or price plan
£0.00
Cancelling within contract period
£variable - You will be charged for the total number of months remaining on your package e.g. if you
pay £10 a month for your package and you have 6 months left on your contract you would be charged £60, plus the disconnection
fee if you cancel without a MAC code.
With all our charges, there may be circumstances where we may waive them.
