Fair Use Policy

By accepting our Terms and Conditions, you agree to be bound by this policy. Please see below the terms relating to the relevant service you have subscribed for.

Home Broadband
Why have one?
Well it's designed to make sure your broadband service is fast and reliable whenever you use it.

Some of our broadband customers use file sharing software and download large files like music and videos. This uses up lots of network capacity leaving less available for you. If they're doing this at peak times, it could mean that the speed of your broadband service will be affected.

Am I likely to be affected by the Fair Use Policy?
If you don't use file sharing software or download large files from the Internet it's unlikely you'll ever be affected by this policy. If you do, all we ask is that you do so considerately, perhaps by downloading outside the peak hours of 6pm to midnight. Don’t forget that media streaming, including the streaming of internet radio using devices such as Orange’s own Liveradio, contributes to your use of bandwidth and may, if left permanently on, cause you to be in breach of this policy.

What will happen if my use is very high?
If you only occasionally have very high usage, we're unlikely to be concerned. If it is happening regularly, we may either have to reduce the transmission speed of your broadband while we continue to keep an eye on your usage, or suspend your service and/or possibly close your account.

We don't want to do that, and with your support and goodwill we'll work with you to see if we can avoid this happening.

Second Line
These terms are designed to make sure the quality of your Second Line Service is maintained.

The Second Line Service is subject at all times to limitations on outgoing international calls to 1,000 (one thousand) minutes for each billing period. The Second Line service has a maximum call duration of two hours per call.

Home Phone
These terms are designed to make sure the quality of your Home Phone Service is maintained.

The Orange Home Phone Service consists of a line rental service and a call service. The Orange Call Service which enables you to make telephone calls carried over the Orange Network is subject at all times to limitations on the outgoing inclusive Evening (6pm to 6am Monday to Friday) & Weekend (midnight Friday to midnight Sunday) calls of 1,000 (one thousand) minutes for each billing period. These call types have a maximum call duration of two hours per call, after then, these calls will be charged at standard rates.

Any use of the Second Line or the Home Phone Services for calls above the limitations stated above will contravene this Fair Use Policy and constitute an abuse of such Service which may result in our monitoring usage and withdrawing the relevant Service from your account.