Terms

Terms and Conditions for Orange Landline Service and Orange Call Service

Please read these Terms and Conditions carefully.  Having read them, if you wish to enter into this contract, please tick the relevant box indicated.  You will then be asked to provide personal information in order for us to check that we can provide the Orange Home Phone Service and to set up your account.  There may be technical limitations that could prevent us from providing the Orange Home Phone Service to you.  If they apply, we shall tell you, together with any further steps you may have to take. 

Please note that, as a result of those technical limitations, the contract between you and us will not be complete, and neither you nor we will be legally committed to take or provide the Orange Home Phone Service until we have confirmed to you by e-mail to your Orange e-mail address or such other email address you have notified to us that we have activated the Orange Home Phone Service.

If before or after accepting the Terms and Conditions below, there is anything in them that you do not understand then please contact Customer Support as soon possible.  Please note that calls to Customer Support are charged at the national rate and may be monitored for training, security and quality assurance purposes.  If you do not understand any of the terminology used in these Terms and Conditions, please refer to the Definitions section at the end of the Terms and Conditions. 

The Orange Home Phone Service consists of two distinct service elements, a line rental service (“Orange Landline Service”) and a call service (“Orange Call Service”).  The Orange Landline Service transfers your existing telephone line to the Orange Network which allows you to make and receive telephone calls.  The Orange Call Service enables you to make telephone calls which will be carried by us over the Orange Network. Depending on the Home Broadband Package which you take you may receive either the Orange Call Service or both the Orange Call Service and the Orange Landline Service. Only the Second Line phone service is provided with Home Select.

Please read the terms and conditions that follow. In particular please note the following terms and conditions:

Paragraph F (This explains how your Minimum Period will apply.)

Paragraph 4 (Personal information. This explains how we use your personal information.)

Paragraph 12 (Our liability to you. This explains the scope of our liability to you in the event you need to bring a claim for loss or damage.)

Paragraph 13.6 (Termination of this Agreement.  This explains that, where this Agreement terminates,  your telephone service may be interrupted if you do not appoint a replacement telephone service provider and provide us with their details.)

Interpretation and Ancillary Provisions

(A)  Terms and Conditions that will apply to the Orange Landline Service are those under a heading commencing with the words  “Orange Landline Service Agreement”, “Orange Call Service Agreement” (except where otherwise stated) and the General Conditions (together the “Orange Landline Service Agreement”);

(B)  Terms and Conditions that will apply to the Orange Call Service are those under a heading commencing with the words “Orange Call Service” and the General Conditions (together the “Orange Call Service Agreement”);

(C)  "General Conditions" are those under a heading commencing with the word  "General" and apply to each of the Agreements;

(D)  "We", "our" and "us" are references to Orange;

(E)  The Orange Home Phone Service is provided to you by OHCS II - Serviços de Internet Unipessoal LDA, a company registered in Madeira (company number 07529/05/08.22) whose registered office is located at Rua de São Francisco No. 3, 2 Andar, Fracçao E, 9000-050 Funchal, Madeira, Portugal ("Orange"). Please note that, to enable us to provide you with the most efficient telephone service, your contract for the Orange Home Phone Service may be transferred from Orange to the most suitable company in our group.  Please read paragraph 5.5 of the Terms and Conditions for details of how this works; and  

(F)  Unless we agree otherwise with you in writing at the outset of the Agreement, the Agreement binds you to a minimum period of 18 months. This is necessary to enable us to recoup our initial outlay to our subcontractors due to the fact that the Orange Home Phone Service is provided by transferring your telephone line or facilities available via your telephone line to Orange. In the same way we will be committed to our subcontractors for a minimum period for transferring your telephone line and such facilities to Orange.

1. GENERAL - ORANGE HOME PHONE SERVICE - START-UP

1.1 In order to receive the Orange Home Phone Service you must subscribe to a Home Broadband Package which includes the Orange Home Phone Service.  You authorise us to arrange for the transfer to Orange of the line rental and/or call service from your existing Network Operator (either BT or a Network Operator connected to the BT Network).  Orange will not be responsible for any cancellation charges which you are required to pay under your contract with your existing Network Operator.

1.2 Before we can be sure that we can provide you with the Orange Home Phone Service and before this contract commences we must: 

1.2.1 conduct a credit check as described in paragraph 6.2 of your home broadband terms and conditions agreement;

1.2.2 perform a satisfactory test of the Orange Home Phone Service; and

1.2.3 successfully activate the Orange Home Phone Service.

1.3 If we are able to provide the Orange Home Phone Service to your Home the Agreement will commence on the Start Date (as defined in paragraph 16).  If we are not able to provide you with the Orange Home Phone Service because, in our sole opinion, the conditions in paragraph 1.2 are not satisfied or we are not able to transfer your line rental or call service as set out in paragraph 1.1 then we will notify you as soon as possible.

1.4 If we cannot provide the Orange Home Phone Service we will refund any payments already made by you to us.

1.5 Any calls that you make before the Orange Home Phone Service is activated will be charged to you by your existing Network Provider.  We are not responsible for paying those charges.

2. ORANGE LANDLINE SERVICE AGREEMENT - LINE RENTAL

2.1 If you receive the Orange Landline Service you will also receive the Orange Call Service.

2.2 When you chose to take a Home Broadband Package, the migration process may mean that some, but not all, of your services have been activated at the time when you are obligated to pay subscription charges under your Home Broadband Package.  This may also happen when you Move and you notify us that you wish to receive all of the relevant services under your Home Broadband Package at your New Home.  In these situations, we will credit a proportion of your subscription charges from your next bill to reflect the period during which you were not able to use the relevant services.

2.3 As part of the Orange Landline Service we will transfer your existing telephone line to the Orange Network which will allow you to make and receive telephone calls. Wherever possible we shall retain your existing telephone number and if not we will make available to you another telephone number. 

2.4 You acknowledge and agree that you do not own the telephone number used for the Orange Landline Service. We reserve the right to change the telephone number at any time for operational or commercial reasons or in order to comply with our regulatory obligations. Unless required to do so for regulatory reasons when we may do so immediately, we will endeavour to give you at least 3 months’ prior notice of this change of number.

2.5 We can also provide you with additional services for use with the Orange Landline Service. See our website (click here) for more details on these additional services and what our Charges are for the additional services. We may choose to make some of these additional services available to you as part of your Home Broadband Package for a limited period.  If you wish to continue to receive these services after the end of this limited period, you will be required to pay the additional Charges to continue to do so.  It is your responsibility to notify us that you do not wish to continue to receive these services after the end of the period during which they are inclusive in your Home Broadband Package.  If you do not, we will assume that you wish to continue to receive these services and will charge you for these services. 

2.6 In the event that you Move, and you notify us that you wish to receive the Orange Landline Service at your New Home then the following provisions shall apply:

2.6.1 we shall terminate your current Orange Landline Service;

2.6.2 you may be required to register again for a Home Broadband Package which includes the Orange Landline Service (including updating your Registration Details) and you may be required to commit to a new Minimum Period;

2.6.3 provided that we can meet the conditions set out in paragraph 1.2 and provide the Orange Landline Service to your New Home, we will activate the Orange Landline Service to your New Home; and

2.6.4 we may also charge you for our reasonable administration and set-up costs arising from your Move and compliance with this paragraph 2.7.  This will include the activation fee described in paragraph 2 if applicable.

2.7 If you are experiencing any issues with your Orange Landline Service, you should contact Customer Support.  We will use reasonable endeavours to procure the repair of any failures in the Orange Landline Service. If we send an engineer to your Home to fix a failure in the Orange Landline Service, you agree to comply with any reasonable instructions we give you to enable our engineers to access your Home and try and repair the fault.  We may charge you an engineer call out charge if:

2.7.1 the fault, in our reasonable opinion, relates to damage caused to or defects arising in your phone socket or phone line at your Home; or

2.7.2 our engineer is not able to access your Home where you have agreed to a visit from our engineers on a specific date and have not given us reasonable notice that you wish to cancel or rearrange the engineer appointment. 

2.8 Whilst we will use reasonable endeavours to procure rectification of any faults, we do not guarantee that all faults in the Orange Landline Service will be corrected.

2.9 We will charge a line activation fee if you wish to receive the Orange Landline Service but you do not have an activated telephone line at your Home.  The activation fee is payable in addition to any other Charges for which you are responsible under the Terms and Conditions.  See paragraph 11.3 for details of where to find out how much the activation fee is.

3. ORANGE CALL SERVICE AGREEMENT - TELEPHONE CALLS

3.1 If you chose a Home Broadband Package that includes the Orange Call Service without the Orange Landline Service, you will only be able to receive the service if you have a telephone line operated by BT, or another Network Operator which is connected to the BT Network.  In these circumstances and subject to paragraph 1.2, we will provide the Orange Call Service to you.

3.2 If you only get the Orange Call Service but not the Orange Landline Service, we will not provide you with line rental or a telephone number.  You will retain your existing telephone number and continue to be responsible to the Network Operator who provides your telephone line for your existing line rental charges.

3.3 You will be responsible to Orange for any Charges that may be applicable for calls you make, unless you use another Network to make the call by dialling a specific short code or using an automatic dialler.  Where you use another Network to make a call by dialling a specific short code or using an automatic dialler, Orange will not be responsible for any charges that the Network Operator carrying your call may charge you.

3.4 If you only get the Orange Call Service but not the Orange Landline Service, and you experience any issues with your telephone line, you will need to resolve these issues with the Network Operator who provides your telephone line.  We will not be responsible for maintaining or fixing your landline or for any charges that you have to pay to maintain or fix your landline.

4. GENERAL - PERSONAL INFORMATION

4.1 You confirm that the Registration Details that you provide shall be true, accurate and complete. You agree to inform us of any changes to your Registration Details immediately by contacting Customer Support.  Use of your Registration Details will be in accordance with our Privacy and Cookie Policy and paragraph 6 of your home broadband agreement.

5. GENERAL - OUR OBLIGATIONS

5.1 We will provide you with the Orange Home Phone Service using reasonable skill and care and in accordance with the provisions of this Agreement.

5.2 Provision of the Orange Home Phone Service is dependent upon other Network Operators and their ability to provide certain parts of the Orange Home Phone Service. There may be technical limitations that inhibit the activation or provision of the Orange Home Phone Service.  We agree to notify those Network Operators of any issues concerning the Orange Home Phone Service that you bring to our attention, and whilst we will use reasonable endeavours to procure rectification of these issues we cannot guarantee that they will be rectified by such Network Operators.

5.3 We do not warrant that the Orange Home Phone Service will be interruption or error free. The Orange Home Phone Service may be temporarily suspended for operational reasons (such as maintenance or upgrades), because of an emergency or because third parties on whom we rely have withdrawn service or that service is interrupted for any reason.  Before suspending or interrupting the Orange Home Phone Service we shall use reasonable efforts to give you as much notice as possible.

5.4 We may take instructions from a person who we think, with good reason, is acting with your permission.

5.5 We want to offer you the highest level of service that we are reasonably able to achieve. In order to do so we may utilise different network technologies to deliver the Orange Home Phone Service to you. The different network technologies may be operated by different Orange Companies. We may transfer the performance of the Orange Home Phone Service during the course of this Agreement between Orange and another Orange Company. We will give you notice if we do so. With effect from the transfer, the Orange Company to whom we transfer performance will be entitled to exercise the rights (including but not limited to the right to receive your payment of the Charges) and will bear all obligations under the Agreement.  You will be able to identify which company is providing the Orange Home Phone Service to you by looking at your most recent online statement. Any such transfer will not otherwise affect the terms of these Terms and Conditions and, in particular, it will not affect your rights, the Charges you pay nor change to your detriment the Minimum Period.

6. GENERAL - YOUR OBLIGATIONS

6.1 You will be responsible for all Charges necessary to access and use the Orange Home Phone Service.  In order to protect ourselves from potential fraudulent activity or misuse of the Orange Home Phone Service which may result in us being exposed to costs or loss of revenue, we reserve the right from time to time to apply limits to that amount of charges for calls that are made using the Orange Home Phone Service (a "Charge Limit"). We may suspend the Orange Home Phone Service and ask for payment of the Charges if you exceed, or are in our opinion likely to exceed, the Charge Limit we apply to your account.

7. GENERAL - USE OF THE ORANGE HOME PHONE SERVICE

7.1 You acknowledge and agree that the Orange Home Phone Service is intended for residential use only.  You will ensure that anyone you permit to use the Orange Home Phone Service is aware that the service is intended for residential use only.  We reserve the right to suspend or cancel your Orange Home Phone Service if we reasonably believe it is being used for business purposes.

7.2 You shall not use the Orange Home Phone Service: (a) in a way that does not comply with the terms of any law or the conditions of any licence which we or you require or that is in any way unlawful or fraudulent or has any unlawful or fraudulent purpose or effect; (b) in connection with the carrying out of a fraud or criminal offence against us or any other electronic communications service provider; (c) to make calls which are, or are intended to be, a nuisance or a hoax, or to send, knowingly receive, upload, download, use or re-use any material or information which is offensive, abusive, indecent, defamatory, obscene or menacing, or in breach of any copyright, confidence, privacy or any other rights; (d) to send or procure the sending of any unsolicited advertising or promotional material; (e) in a way that does not comply with any instructions we give you which we believe are necessary for reasons of health, safety or the quality of the Orange Home Phone Service or any other telecommunications service; (f) in a way that in our reasonable opinion could materially affect the quality of any telecommunications service, including the Orange Home Phone Service; (g) in order to resell the use of the Orange Home Phone Service to a third party; and (h) other than in accordance with the Fair Use Policy (click here to view it).

7.3 We shall have the right to enforce such provisions set out in paragraph 7.2 above by suspending or terminating in whole or in part the provision of the Orange Home Phone Service to you in accordance with paragraph 13.4 if we reasonably believe that you are in breach of such obligations.

8. EQUIPMENT

8.1 Please note that we do not make available as part of the Orange Home Phone Service telephones or related accessories.  It is your responsibility to provide a telephone in order to access the Orange Home Phone Service. 

8.2 You must ensure that any equipment you use to access the Orange Home Phone Service conforms with any interface requirements specified by us or other Network Operators who operate the Orange Network (or parts of it) on our behalf.

9. COMPLAINTS PROCEDURE

9.1 If you have a complaint about any aspect of the Orange Home Phone Service, please let us know by calling Customer Support and we will endeavour to resolve any complaints as soon as is reasonably possible.

9.2 If you are not satisfied that your complaint has been resolved, you can escalate your issue, by following the procedure set out in our Code of Practice which can be found by clicking here.

9.3   Once your complaint has been fully investigated we shall reply back to you.

10. INTELLECTUAL PROPERTY RIGHTS

10.1 You will comply with any restrictions and conditions on the use of any software or materials made available to you under this Agreement, whether by us, or on our behalf by a third party.  We may require you to enter into agreements reasonably required by the owner of copyright in any software or other materials made available to you under this Agreement.

10.2 All intellectual property rights in the Orange Home Phone Service belong to us or our licensors, as appropriate, and you shall not obtain any ownership interest in such intellectual property rights.

11. GENERAL - CALL CHARGES

11.1 Additional Charges and limitations will apply to calls made using the Orange Home Phone Service which are not included within your Home Broadband Package subscription.  These are:

11.1.1 calls made outside of Evenings and Weekends;

11.1.2 calls to numbers not beginning with 01 or 02, being calls to non-geographic, premium rate and all international numbers.

11.2 There will also be charges for value added services (such as call forwarding) referred to in paragraph 2.5.

11.3 To find out details of: the Charges; which calls are included in your Home Broadband Package; and limitations that apply to calls and services not included within your Home Broadband Package subscription please visit our website (click here) or ring Customer Support.  All Charges are inclusive of VAT at the applicable rate.

11.4 Where we charge you for making calls by the minute, Orange will round up calls you make to the nearest minute. 

11.5 You shall pay the Charges in accordance with the payment terms set out on our website (click here). 

11.6 Payment of any Charges that you owe to us shall be collected on our behalf in accordance with paragraph 5 of your home broadband agreement.  You shall have the right to review and print your account and call Charges through our Member Centre in accordance with paragraph 15.4 of your home broadband agreement.

11.7 The Orange Home Phone Service is subject at all times to a Fair Use Policy which includes limitations on the total duration of calls which are included within your Home Broadband Package subscription during Evenings and Weekends to 1,000 (one thousand) minutes on your account per month.  Inclusive Evening and Weekend calls within your Home Broadband Package subscription have a maximum call duration of two hours per call, after which you will be charged at standard rates. If you exceed the 1,000 (one thousand) outgoing minutes of inclusive Evenings and Weekend calls on your home phone account per month, you will be charged at standard rates for any additional calls beyond this threshold. Any use of these inclusive Evening and Weekend outgoing calls above these limitations will contravene this Fair Use Policy and constitute an abuse of the Orange Home Phone Service which may result in our monitoring usage and withdrawing the Orange Home Phone Service from your account. We will give you reasonable notice of our intention to withdraw the Orange Home Phone Service and give you the opportunity to reduce your usage.

11.8 In the event that you do not pay us the Charges when due or you exceed, or are likely in our opinion to exceed, any Charge Limit that we have notified to you pursuant to paragraph 6.1, we reserve the right to suspend and/or terminate the Orange Home Phone Service and take such necessary action to recover sums due to us (plus any cost of collecting such sums) and, if your Minimum Period has not yet expired, all Charges that would otherwise have been payable up to and including the date of expiry of the Minimum Period.  We shall give you reasonable notice in advance of our intention to suspend or terminate the Orange Home Phone Service in accordance with this paragraph and give you at least 30 days to remedy any default.

11.9 We reserve the right to suspend your Orange Home Phone Service and/or require you to pay any Charges due to us for call Charges incurred (whether billed or not), if we reasonably believe that you or someone else is using the Orange Home Phone Service from your Home: (a) in a manner not typical of a residential user; or (b) with the intent to commit fraud or misuse of the Orange Home Phone Service; or (c) in any other way that may leave us unable to recover full payment for use of Orange Home Phone Service.

11.10 In the event that we suspend the Orange Home Phone Service in accordance with any right to do so in these Terms and Conditions, you will be required to pay the Charges for the period that such services are suspended, including but not limited to any arrears of the Charges.

11.11 We reserve the right to vary the Charges at any time on giving you notice in writing. In the event that the Charges are increased you will receive 30 days' notice.  In the event that the Charges are decreased, you will be given notice at least 7 days before the decrease.

11.12 We reserve the right to charge a reasonable administration fee each month for payments not made by direct debit.

11.13 We may arrange for invoices to be issued by a third party on our behalf.  Invoices issued by such third party shall be binding on you and payment of such invoices in full to the third party will be a valid discharge of your liability to pay such invoices under these Terms and Conditions.

12. OUR LIABILITY TO YOU

12.1 We do not limit our liability if you die or are injured as a result of our negligence or you suffer loss as a consequence of any fraud by us.

12.2 As the Orange Home Phone Service is not intended for business use, we shall not be liable to you or any business connected to you, either in contract, tort (including negligence) or otherwise for any loss or damage which is related to your business, including, without limitation, loss of profits, loss of revenue or business interruption.

12.3 We shall not be liable to you for any loss or damage arising out of any loss of data or for any other loss or damage which is not reasonably foreseeable by us.

12.4 We accept responsibility for any loss or damage to your physical property which may be caused by, and to the extent of, our breach or negligence up to an aggregate of £100,000.  Any payments made to you in relation to such loss or damage, whether such payment is purported to be made under this Agreement or in respect of any Related Services (whether as part of your Home Broadband Package or otherwise) shall be counted towards the aggregate limit of £100,000 stated above.

12.5 Subject to paragraphs 12.1 to 12.3, any liability the Orange Companies may have to you arising in relation to this Agreement and any Related Services is limited to an aggregate of £5,000.  Any payments made to you in relation to such liability, whether such payment is purported to be made under this Agreement or in respect of any Related Services (whether as part of your Home Broadband Package or otherwise) shall be counted towards the aggregate limit of £5,000 stated above.

12.6 We will not be liable for any failure to perform our obligations if we are prevented from doing so by an event beyond our reasonable control (which may include, without limitation, strikes; labour disputes; acts of God; war; riot; civil action; malicious acts or damage; compliance with any law, governmental or regulatory order, rule, regulation or direction; any act or omission of any government or other competent authority; accident; equipment or services failure, including the unavailability of third party telecommunications services, lines, or other equipment; fire; flood or storm).

12.7 If any part of this paragraph 12 is held by a court to be unreasonable, inapplicable or unenforceable then the other parts shall still apply.

13. TERM AND TERMINATION

13.1 You may cancel this Agreement at any time prior to the Start Date.  Unless we agree otherwise, you agree that we shall begin the provision of the Orange Home Phone Service from the Start Date. After the Start Date you will not be able to end this Agreement except as set out in this paragraph 13.  This does not affect any statutory rights that you have as a consumer, if those rights cannot be excluded or limited. 

13.2 This Agreement may be terminated as follows:

13.2.1 if we give you 30 days' notice or on shorter notice if we are entitled to terminate pursuant to paragraphs 7.3 or 11.8;

13.2.2 by you giving notice in accordance with paragraph 15.5 if we inform you of a material change to the Orange Home Phone Service or we give notice of an amendment to this Agreement pursuant to paragraph 14.2, where such change is to your detriment. Termination shall take effect upon the earlier of 7 days from our receipt of your notice or the date upon which the amendment to the Orange Home Phone Service or change to these Terms and Conditions would otherwise have taken effect; or

13.2.3 subject to paragraphs 13.1 and 13.3 by you giving us 30 days' notice in accordance with paragraph 15.5.

13.3 If you give notice of termination of this Agreement, or we terminate the Agreement pursuant to paragraphs 7.3 or 11.8, during the Minimum Period, you must pay all subscription charges that would otherwise have been payable under your Home Broadband Package up to and including the expiry of the Minimum Period, except where you terminate the Agreement pursuant to paragraph 13.2.2.

13.4 We may also terminate this Agreement or any part of it or suspend the supply of any of the Orange Home Phone Service to you, immediately by giving you notice if:

13.4.1 you breach any material provision of these Terms and Conditions; or you persistently breach any provision of these Terms and Conditions;

13.4.2 you or any person using your account misuses the Orange Home Phone Service in any way, including, without limitation, misuse in the manner set out under paragraph 7;

13.4.3 bankruptcy or other insolvency proceedings are brought against you, or if you are unable to pay your debts as they become due;

13.4.4 you are no longer able lawfully to receive the Orange Home Phone Service;

13.4.5 you no longer have a valid contract for a Home Broadband Package;

13.4.6 we receive a complaint from a third party that reasonably appears to be justified regarding your material mis-use of the Orange Home Phone Service; or

13.4.7 we are required to do so in order to comply with any order or direction given by a competent legal or regulatory authority.

13.5 Where the Orange Home Phone Service is suspended under paragraph 13.4 as a result of your default, you must continue to pay all the Charges due in respect of the Orange Home Phone Service until this Agreement is terminated and, if at the date of such termination the Minimum Period has not yet expired, all Charges that would otherwise have been payable up to and including the date of expiry of the Minimum Period. 

13.6 Where this Agreement terminates we shall stop the Orange Landline Service or Orange Call Service (as applicable). It is your responsibility to appoint a replacement telephone service provider and to provide us with details of your new telephone service provider.  If you do not appoint a new telephone service provider your phone service may be interrupted and you may not be able to make or receive calls.  If you only take the Orange Call Service and it is the Orange Call Service which terminates you may continue to be able to make calls but these will be carried by your new Network Operator over its Network and your Network Operator will charge you for such calls.  Orange is not responsible for those call charges.  We shall not be liable to you for the provision of telephone services after any notice period has expired. 

13.7 Termination in accordance with this paragraph 13 shall not prejudice or affect any right of action or remedy which shall have accrued or shall thereafter accrue to any party and all provisions which are expressed to survive the Agreement or impliedly do so shall remain in full force and effect.

13.8 Charges billed and/or paid in advance to the end of the next billing period shall not be pro rated or refunded but shall be used to discharge our administrative expenses arising out of the termination of your account.

14. CHANGES TO ORANGE HOME PHONE SERVICE OR TERMS AND CONDITIONS

14.1 You agree to notify us of any proposed Move and to keep your Registration Details up to date.  If you wish to change your Home Broadband Package you may need to contact Customer  Support.  You should be aware that the Minimum Period shall still apply to this Agreement.

14.2 We may alter or amend at any time any aspect of the Orange Home Phone Service or the terms of this Agreement for any valid reason which we shall notify to you upon giving you one month's notice in advance of any such amendment taking effect.  If the proposed amendment is to your detriment and you do not wish to continue with the Orange Home Phone Service, you may terminate this Agreement upon giving us written notice in accordance with paragraph 15.5 and you will no longer be subject to the Minimum Period.

14.3 You will be deemed to have accepted any alteration or amendment to this Agreement and the Orange Home Phone Service if you continue to use the Orange Home Phone Service after the relevant period of notice has expired.

15. OTHER THINGS YOU NEED TO KNOW

15.1 This Agreement shall be governed by and construed in accordance with English Law.

15.2 We intend to rely upon the written terms set out in these Terms and Conditions (as they may be amended from time to time) for the services that we provide to you.

15.3 Unless otherwise provided in these Terms and Conditions, any notices (other than a notice of termination by you which is described in paragraph 15.5) must be sent by email, post or delivered by hand as follows:

15.3.1 to you, at the address you have given us or the email address given to us in your Registration Details or to any other address you provide to us subsequently in accordance with paragraph 2.6;

15.3.2 to us by telephone by calling Customer Support or by post addressed to Orange Customer Care, Orange Home UK plc, PO Box 486, Rotherham, S63 5ZX;

15.4 In the case of notices sent by email, such notices shall be deemed to be received when capable of being accessed by you.  In the case of notices sent by post, such notices shall be deemed to be received on the second business day after posting. In the case of notices delivered by hand, such notices shall be deemed to be received on the business day after delivery.

15.5 Any notice of termination by you must be made by calling Customer Support.  You may be required to prove your identity to our reasonable satisfaction before we accept such notice of termination as being valid.

15.6 Without affecting your right to terminate under these Terms and Conditions or your other rights, we may transfer this Agreement (including all of our rights and obligations) to any person taking over the supply of the Orange Home Phone Service or sub-contract the provision of all or any of the Orange Home Phone Service to any other person without your consent provided that there shall be no detrimental affect to either you or your Orange Home Phone Service.  Any person to whom we sub-contract the provision of any of the elements of the Orange Home Phone Service may need to contact you directly.  You acknowledge and agree that the Orange Home Phone Service is provided for your use only and you will not transfer it or this Agreement to a third party or try to do so.

15.7 If any part of these Terms and Conditions is held by a court to be unreasonable, inapplicable or unenforceable then the other parts shall still apply.

16. GENERAL - DEFINITIONS

In these Terms and Conditions the following terms shall have the meanings allocated to them:

“Agreement” means the Orange Landline Service Agreement (where you subscribe to a Home Broadband Package which includes the Orange Landline Service) or the Orange Call Service Agreement (where you subscribe to a Home Broadband Package which only includes the Orange Call Service) and any other documents referred to in the Orange Landline Service Agreement or Orange Call Service Agreement.

"Broadband Services” means broadband provided to you by an Orange Company under a Home Broadband Package.

“BT” means British Telecommunications plc of 81 Newgate Street, London EC1A 7AJ.

“Charge Limit” means a limit to the amount of Charges that you are entitled to run up on your account as referred to in paragraph 6.1.

“Charges” means the charges payable by you for the Orange Home Phone Service including call charges which are in addition to your subscription charges under your Home Broadband Package. 

“Customer Support” means our customer support facilities which you can contact in the event you require assistance on 0870 1900672 if your Home Broadband Package includes only Orange Call Services or 0870 2202002 if your Home Broadband Package includes both the Orange Call Service and Orange Landline Service. 

“Evenings and Weekends” means 6 p.m. to 6 a.m. weekdays and midnight Friday to midnight Sunday.  

“Fair Use Policy” means the fair use policy applicable to the Orange Home Phone Service, details of which are available here and at paragraph 11.7.

“Home” means the residential address in the United Kingdom at which we agree to provide the Orange Home Phone Service to you and after any Move your New Home shall be considered your Home for the purpose of these Terms and Conditions.

“Home Broadband Package” means the home broadband package to which you subscribe, under which you receive Broadband Services from an Orange Company and some of which also include the Orange Home Phone Service.

“Minimum Period” means a period of eighteen months commencing from the date on which your Home Broadband Package starts, unless we agree in writing another period at the outset of the Agreement.

“Move” means a change in the location where you live.

“Network” means the public switched telecommunications network operated by or on behalf of a Network Operator.

“Network Operator” means any entity that operates a Network itself, or on whose behalf a Network is operated.

“New Home” means the residential address at which you request the Orange Home Phone Service after a Move.

“Orange Call Service” means the call service that we provide to you which enables you to make telephone calls which we carry over the Orange Network.

“Orange Companies” means Orange or any other member of the Orange group of companies from time to time that may provide services, facilities and products to you as part of a Home Broadband Package (and “Orange Company” shall be construed accordingly);

“Orange Home Phone Service” means either (a) a combination of the Orange Landline Service and the Orange Call Service or (b) just the Orange Call Service, depending on to which of these services you subscribe.

“Orange Landline Service” means the line rental service that we provide to you through a telephone line connected to your Home and which enables you to make and receive telephone calls or access the internet. 

“Orange Network” means the Network operated by or on behalf of Orange.

“Privacy and Cookie Policy” means the privacy and cookie policy governing our use of the personal information that we collect from you in connection with the Orange Home Phone Service and set out here.

“Registration Details” means the personal information you provide on registration for the Home Broadband Package and which may be subsequently changed or amended by you or on your behalf.

“Related Services” means other services supplied by us or other Orange Companies which either (i) must be accessed via the Broadband Services or (ii) are included within a product bundle that includes the Broadband Services;

"Start Date" means the date on which your contract for Home Broadband Services starts.

“Terms and Conditions” means these terms and conditions.

“you/your” means the person with whom we make this Agreement, as specified in the Registration Details.