Using your phone abroad doesn’t have cost the earth. Follow these simple steps and you’re laughing:
- Download Roaming Angel from Orange – our free app to help keep track of your data usage and spend while you’re away. Simply text ANGEL to 1200 and you’ll receive a link, or visit our Roaming Angel page for more information
- Buy a travel bundle to save money on calls, texts and browsing
- Use free wifi wherever you can
- Make sure you know how to turn data roaming on and off on your phone (data roaming allows you to access the internet and some apps from abroad)
Topping up for your travels is easy either before you leave or while you’re away. Just choose one of these three options:
- Visit orange.co.uk/topup at any time at home or abroad to top up
- If you remember before you leave, call 450 free to register your debit or credit card from your Orange Pay As You Go phone. If you’re already abroad, call + 44 7973 100450 - calls are charged at 25p a minute
- Buy an e-voucher before you go, and redeem it while you're away by calling 450 from your phone
See the Top-Up As You Travel terms & conditions
If you need to get in touch with us while you’re away, have a question about billing or need help with your phone, just give us a ring.
Pay Monthly customers
Call 150 from your Orange phone, it's free!
Or call +44 7973 100 150 from any other phone – call charges will depend on the network you use to make the call.
Pay As You Go customers
Call 450 from your Orange phone. It’s free to use our self-service options, or you can speak to one of our customer service advisors for 25p.
Or call +44 7973 100 450 from any other phone – call charges will depend on the network you use to make the call.
If your phone’s lost or stolen while you’re away, get in touch with us as soon as possible. If it’s been stolen, you’ll need to report it to the local police and get a crime number. If you have Orange Care phone insurance, you’ll need the crime number to get a replacement phone when you’re back in the UK. (Subject to terms and conditions.)
Find out more about insuring your phone on the Orange Care pages
If you’re a Pay Monthly or Business customer, a few selected airlines now let you use your phone during their flights – it's just like calling or texting when abroad.
How do I use it?
Where you can use it, and what services you can use on board, depends on the airline. You'll still need to switch your phone off before take-off, but once the aircraft has reached cruising height you'll be informed either by the crew or by a mobile phone light in the panel above your seat that you can use your phone.
How much does it cost?
Note: Outgoing voice calls are in per-minute increments. (For example, a call of 61 seconds will be charged the duration of a two-minute call.)
If you have a monthly rolling bundle
If you use your bundle allowance while you’re away and want to add another bundle, don’t worry - you can buy another one. Just call customer services on 150 (which is free from abroad) so one of our Customer Service Agents can remove your old bundle and add a new one.
If you have a 30-day or a daily bundle
It’s even easier if you have a 30-day or a daily bundle. If you’ve used your bundle allowance you can buy a new one straight away by:
If you have the daily bundle
- Visiting Your Account. Go to the Manage Your Extras page and select the bundle you want from the Travel section
- Calling one of our Customer Service Agents on 150
- Texting the code for your bundle to 1139. All our bundle codes are on the costs and bundles pages right here. Just look up your destination, pick your bundle and text the code to buy it
Don’t forget that your bundle resets at midnight (local time in whichever country you’re in) giving you another 30MB to use for the next 24 hours. If you use more than your 30MB daily allowance and you still want to use data, you can add a 30-day bundle to use as a top-up to your daily allowance, or you can use data at our standard rates until your allowance resets at midnight.
Just remember – you can only have one daily data bundle on your account at any one time.
Mobile phone signals can travel over many miles, so when you are close to the border of one country it's possible to pick up the signal from the transmitters from another.
For example, if you were in Northern Ireland and close to the border with the Republic of Ireland, you could pick up the signal from the Republic of Ireland. Doing so would mean you would be roaming onto another network (and paying charges according to your roaming tariff).
Remember to check the name of the network displayed on your mobile before you make a call if you're near the border of another country.
Also remember to turn off data roaming via your handset if you don't want to roam onto another network.