Contact

Contents

Need to get in touch with us about your mobile account or our mobile products & services? Find all the details you need here.

Need to get in touch with us about your broadband or dial-up account or our Internet products & services? Find all the details you need here.

Broadband support

Call Technical Support for all your technical queries
Technical support - Broadband Starter and
Home Starter (including new wireless router)
0905 050 5151
24 hours a day,
7 days a week
50p a minute****
Technical support - second line and Livebox
0844 873 8586
8am-11pm,
7 days a week
5p a minute***
Technical support - Mac OSX users
0905 050 0300
8am-11pm,
7 days a week
50p a minute****
Technical support - all other packages
0844 873 8586
24 hours a day,
7 days a week
5p a minute***
Call customer support for all your registration
and billing questions, changing your personal
details, equipment orders and general information.
Customer support - Broadband Starter and Home Starter
0844 871 0079
7am–11pm,
7 days a week
5p a minute***
Customer support - all other packages
0844 873 8586
7am–11pm,
7 days a week
5p a minute***
Other useful numbers
Service status information line - see how our
network is running
0845 330 7124
24 hours a day,
7 days a week
Local rates**
Installation service
0844 493 4045
9am-5pm,
Monday to Friday
5p a minute***

Dial-up Any Time and Pay As You Go support

Service Status Information Line
see how our dial-up network is running
0845 330 7124
24 hours a day,
7 days a week
Local rate**
Customer Support
for billing & all general non-technical queries
0844 412 2202
8am-10pm,
7 days a week
5p a minute***
Technical Support for PC Users
for in-depth email and connection issues
0906 251 7517
24 hours a day,
7 days a week
50p a minute ****
Technical Support for Mac Users
for in-depth email and connection issues
0906 723 4000
8am-11pm,
7 days a week
50p a minute ****

call charges
*Calls to this 0870 number are charged at national rates from a BT landline (7.5p/min daytime).
**Calls to this 0845 number are charged at local rates from a BT landline (3p/min daytime, 1p/min evenings & weekends). Charges from other networks may vary. Calls may be monitored.
***Calls to this 0844 number are charged at 5p a minute from a BT landline, Orange Home Phone or your second phone line (if you have one). Calls from mobiles and some other networks may cost more. Calls may be recorded for quality assurance purposes.
****Calls to this 0906 number are charged at 50p a minute from BT landlines; calls from mobiles and some other networks may cost more. Calls may be recorded and will last a maximum of 60 minutes.

want to email or write to us?

Want to know about any of our products or services?  Have a question about your account?  Click here to visit our Help section. If you can’t find what you’re looking for there, you can email us from any of the Help articles (there are details about getting in touch by letter too), but if you can we’d really like to hear from you by phone on one of the above numbers.   

report online abuse

To report abuse on any of our services such as email, chat or forums, click here to visit our Safety Online section

 

advertising contacts

To find out more about the advertising opportunities with Orange, visit our online media pack.