Contents
online abuse
How to report abuse
We want you to stay safe when using our tools and services. If you discover behaviour or content that is abusive, illegal, or otherwise contravenes our terms of use, please follow the instructions below to tell us about it so we can take appropriate action. We can't always respond to all reports individually.
how to report abuse
Dealing with offensive email
Spam and virus emails are the two most common email issues. Find out how to prevent spam and how our free Anti-Spam service works here.
Our email service also includes free Anti-Virus protection. However, if you use other email accounts your computer may still be at risk. Find out how to prevent viruses here.
If you use Outlook Express and want to report abuse, please use this form.
To report abuse received in your Orange webmail account, use this form.
forums
Forums abuse
To report misuse of our forums, follow these steps:
- Browse through to the offending post.
- Click on the Options menu at the bottom of the message and select Report Violation. Every post has one of these links, so make sure that you click on the right one!
- You'll then be taken to another screen with a form to fill in. Remember to read the text at the top of the screen, as this will tell you how to use the 'Ignore' feature on Forums.
- Select a reason for your abuse report from the drop-down menu, and then fill in the larger box with your complaint about the post.
webspace
Orange Website Maker
If you find any offensive content on sites hosted by Orange or created using Orange Website Maker, please report it here. You'll need to include the following information:
- Details of the offensive content and exactly where on the site it is located.
- The URL of the site (eg eg http://sitename.website.orange.co.uk)
Unfortunately, we're unable to take down sites hosted by other companies, or sites based abroad. We do, however, work closely with the appropriate authorities to deal with such sites.
If the content isn't hosted on a Orange website, you can report it to the Internet Watch Foundation (IWF) here.
hacking
Tell us about hacking attempts
Unauthorised access attempts (also known as hack attacks and port-scanning) to computers connected to the Internet are quite common.
Good firewall software should protect your PC from such attacks by preventing hackers from seeing any information on your PC. It also provides logs so you can report the attacks to the originating Internet Service Provider.
If your firewall software alerts you to a hacking attempt, it will give you the IP address of the attempted hack. The IP address gives the physical location of the computer on the Internet. We can only deal with hack attempts originating from our network.
To report a hacking attempt, use the details provided by your firewall to identify the source of the attack. If it originates from our network please complete this form. You'll need to tell us the offending IP address, the date/time of the attack and the time zone. You can find this information in the firewall log.
other abuse
Report other abuse
To submit an abuse report not related to any of the above services, use this webform.
To report suspect images of child abuse, contact the Internet Watch Foundation (IWF).
To report suspicious behaviour towards children online, contact the Child Exploitation and Online Protection Centre (CEOP).
