Help activating and deactivating Orange Messenger
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You can can register directly from your phone by going to this page on your mobile orangeworld.co.uk/p/owl/home or go to the Chat & Flirt section from the Orange World homepage. The link is only visible if you have a compatible phone.
What do I need to activate the service?
To activate Orange Messenger by Windows Live™ you need to be an Orange mobile or broadband customer. You’ll also need:
• A compatible mobile with at least 100k of memory. Click here for a list of compatible mobiles
• A PC with at least Windows XP
What else will my PC need?
• if you’ve already activated Orange Messenger by Windows Live™ you’ll need to download the latest version of Windows Live Messenger onto your PC, from the Preferences menu on this site.
• if you haven’t yet activated Orange Messenger by Windows Live™, you can download the latest version of Windows Live Messenger from the Download section on the site.
System requirements:
| Component | Requirement |
| Operating system | Microsoft Windows XP SP2 or later, or Windows Vista. (Windows XP Professional x64 Edition is not supported.) |
| Processor | Minimum 800 MHz processor |
| Memory | Minimum 128 MB of RAM (256 MB or more recommended) |
| Browser | Internet Explorer 6 or later |
| Internet connection | Internet functionality requires dial-up or broadband internet access (provided separately). Local or long-distance charges may apply. |
| Display | Minimum 800 x 600 screen resolution (1024 x 768 or larger recommended) |
Which email address should I use to create my Orange Messenger by Windows Live™ account?
If you already use Windows Live Messenger™ or MSN Messenger, you can use your usual address, whether it's your Orange, Wanadoo or Freeserve email account or a Windows Live, Hotmail or MSN address.
If you don’t use Windows Live Messenger™ or MSN Messenger, you must create an Orange Messenger by Windows Live™ account using your Orange email address. If you don’t know this address this will usually be the username you use to login to your Orange broadboand account. If you don’t know this you can either, call your usual customer service department or, from the Orange portal, go to Options in your Orange email.
I don’t have an Orange email address – how do I create one?
It’s easy – just go to the Orange portal, head to My Account and create it there.
Why do I need to sign in?
This service is reserved for Orange customers. To guarantee confidentiality, you need to sign in at the Orange portal.
Can I activate Orange Messenger by Windows Live™ directly from Windows Live Messenger™ or MSN Messenger?
No, to activate the service you need to register in the Download section of the site.
How do I install and download the service?
You’ll need to download Orange Messenger by Windows Live™ on both your mobile and your PC.
• Go to the Download section of the site, and follow the activation instructions.
• You'll be asked to choose the model of your mobile, then you’ll receive a text message to download and install the software on your mobile.
• Finally, to complete activation you’ll be asked to download the latest version of Windows Live Messenger™ onto your PC.
I’ve already downloaded Orange Messenger by Windows Live™ on my PC – how can I activate it on my mobile?
If you were already an Orange Mobile customer when you started using Orange Messenger by Windows Live™, go to the Preferences section of this site to receive the text message which allows you to download and install the software on your mobile.
How can I activate the service on my Orange mobile once I’ve downloaded in onto my PC?
So, you’ve already activated the service and you use it on your PC – now, you want to use it on your mobile. There are a couple of ways to do this:
As a mobile customer, can I also use the service via my PC?
Of course! You just need to download the latest version of Windows Live Messenger™ to your PC, from the Preferences section of this site. Once you’ve downloaded it, you’ll have Orange Messenger by Windows Live™ on your mobile and PC.
What happens if I deactivate the service?
• You will lose the service on your PC and mobile.
• You’ll still find Windows Live Messenger™ on your PC, with your contacts list.
To deactivate Orange Messenger by Windows Live™, sign-in, go to the Preferences tab and click on Unsubscribe.
