calling tunes − take personalisation to a new level
calling tunes help
- What are calling tunes?
- How do I buy calling tunes?
- How long does a calling tune last?
- How do I remove a calling tune from my account?
- Compatible Phones
- How do I choose who hears my calling tune?
- How long will it take to become available?
- Is my calling tune sent like a ringtone?
- Can I use calling tunes on my line 2?
- Is there a limit to how many calling tunes I can receive?
- How will I be billed for calling tunes?
- I'm a pay as you go customer. How do I know if I have enough credit to purchase a calling tune?
- What should I do if my calling tune purchase is not successful?
- What are calling tunes?
-
They are pieces of music or sound that can be played to callers alongside the normal ring
ring while they wait for you to answer your phone.
You can set up a default track for all callers or choose specific tunes for individuals.
There's something to suit everyone including the hottest urban, dance and chart hits, film and TV themes, chillout sounds and wind-ups.
- How do I buy calling tunes?
-
You can buy a Calling Tune via Orange World on your wap phone or by calling
477 and following the simple instructions.
Once your request is complete, the Calling Tune will be made available within minutes. You can then set your Calling Tune for all or some of your callers to listen to. You can try the service for free the first time you use it by choosing a tune from a special selection either on Orange World or by calling 477 on your Orange phone. To take advantage of this offer, the free tune must be the first you select.
- How long does a calling tune last?
-
Calling tunes can be kept indefinitely for use within the service. However, if you decide to
leave the Orange network, you will lose the tracks you have purchased.
There may be occasions where calling tunes have to be deleted for legal or commercial reasons.
If you decide to stop using the service (i.e. to go back to the normal ring-ring tone for all your callers), Orange will keep your personal album of calling tunes for 12 months.
If you decide to start using Calling Tunes again within 12 months, you will be able to access all the tracks you had previously bought. If you have not resumed the service within 12 months, your album will be deleted.
- How do I remove a calling tune from my account?
- You can remove a tune either through the Settings option on Orange World, or by calling 477 and selecting option 3. You can either choose to swop the tune so that it no longer plays when you are called and is stored in your album, or if you like you can delete it from your album.
- Compatible Phones
- Calling tunes are compatible with all handsets currently available in the UK.
- How do I choose who hears my calling tune?
- You can set a Calling Tune as a default option that is heard by all callers, or set up specific tracks for individual callers. This can be done during purchase or from the Settings menu in calling tunes on Orange World or by calling 477. When you buy a new Calling Tune it is automatically added to your album, where you can either make it default for all users, just for individual users or just store it for later.
- How long will it take to become available?
-
It is not necessary to have the phone on (or in coverage) for the tune to take effect.
Your calling tune should be made available within 5 minutes, however, at busy times it can take longer.
If there is any technical reason why your purchase has not been successful, you will be advised during the attempted purchase and you will not be charged.
- Is my calling tune sent like a ringtone?
- No, your calling tune is stored on a dedicated Orange server.
- Can I use calling tunes on my line 2?
- Calling tunes is currently only available on line 1.
- Is there a limit to how many calling tunes I can receive?
- Yes, your calling tunes account can hold up to 15 calling tunes at once. If you want to buy additional tunes once you have 15, you will need to delete some of your existing ones. New purchases will not replace existing tunes.
- How will I be billed for calling tunes?
- Orange contract customers will be charged via their monthly bill. Pay As You Go customers will have the cost deducted from their credit.
- I'm a pay as you go customer. How do I know if I have enough credit to purchase a calling tune?
- Your credit is checked before you purchase. If you don't have enough credit, you will not be able to purchase a calling tune.
- What should I do if my calling tune purchase is not successful?
- Your calling tune should be available within 5 minutes of purchase, although it can take longer at busy times. If there is any technical reason why your purchase has not been successful, you will be advised during the attempted purchase and you will not be charged.
